Managing Conflict

Description

A workshop focused on understanding and managing conflict in the workplace. Participants will practice skills which enable them to get to win-win solutions.

Outcome Summary

Participant will be able to:

• Explain the value of conflict
• Define personal building blocks - self-esteem, anger, trust
• Explain the importance of listening in conflict management
• Exhibit conflict management techniques
• Use positive/negative feedback in conflict situations (NACFAM WS16)
• Use non-defensive communication
• Handle difficult people/relationships
• Define coaching vs. mediation - building others’ capacity to handle their own conflict

Who Should Attend

Staff who are involved in a supervisory, management or team leader role and employees who are interested in improving their ability to manage conflict.

Length

6-12 hours

Learning Environment

Classroom activities

Maximum/Minimum Enrollment

16/8

Catalog Number

ORGD 125