Development Dimensions International (DDI)

Founded in 1970 by Bill Byham, DDI has served over 15 million people from more than 16,000 organizations around the world.

Description

DDI is well recognized in the following training and devleopment areas:

Leadership

• Strategies for high-involvement leadership- management level; focuses on ever-changing work
• environments for teams and individuals
• Interaction Management-first and second level leaders; focuses on positive, participative, productive work relationships
• Supporting Service Excellence-the management support component of the Service Plus; focus on modeling, coaching and reinforcing service skills

Individual Contributors and Teams

• Techniques for an empowered workforce-more than 20 learning units that focus on today’s high-involvement work environments
• Service Plus-Beyond Customer Expectations-skills needed to improve service in face-to-face and telephone interactions.

Outcome Summary

Individual course objectives and outcome summaries can be provided upon request.

Who Should Attend

All levels of employees who can benefit from improved performance in the content areas.

Learning Environment

Each course is taught in a very interactive learning environment utilizing skill assessment, small group exercises, large group discussions, video examples and on-the-job application.

Maximum/Minimum Enrollment

16/8