Dealing With Internal Customers

Description

This workshop focuses on customers we interact with on a daily basis, our peers, management and other departments with the goal of increased productivity and better external customer service.

Outcome Summary

Participant will be able to:

• Define internal customer service (NACFAM BO6-7)
• Identify internal customers who require priority service
• Identity the guidelines for dealing with angry internal customers (NACFAM QA14-18)
• Identify and improve critical contact points

Who Should Attend

All employees within an organization can benefit from this course, especially those who interact with multiple departments or those who have direct responsibility for providing service to other employees.

Length

4 hours

Prerequisites

Adapting your Listening Style, DISC Behavioral Style Assessment, and Customer Service and Telephone Courtesy.

Learning Environment

Video examples and individual/small group exercises including role plays.

Maximum/Minimum Enrollment

16/6

Catalog Number

ORGD 121