CAD/CAM
Computer Skills
Manufacturing Skills
Organizational Skills
Certified Training Programs
Achieve Global™
Carlson Learning Company™
Development Dimensions™
Kepner Tregoe™
Work Keys™
Adapting Your Listening Style
Beyond Customer Service
Calming Upset Customers
Conducting Effective Performance Appraisals
Curriculum Design & Development
Customer Service & Telephone Courtesy
Dealing with Angry Customers
Dealing with Internal Customers
Dealing with Stress
DISC™ Personal Profile
DISC™ Role of the Leader
Employee Motivation
Facilitation Skills
Interpersonal Communication
Interviewing & Selection Techniques
Leading Effective Meetings
Leading Work Teams
Legal & Effective Employment Termination
Managing Conflict
Managing Quality Customer Service
Mini Companies & Business Planning
Organizational Skills
Performance Improvement
Presentation Skills
Preventing Sexual Harassment: Employees
Preventing Sexual Harassment: Management
Problem Solving
Project Management
Strategic Learning Plan
Train the Trainer
Understanding Diversity in the Workplace
Working in Teams
Quality
 

Kepner Tregoe, Inc.

Description

Kepner Tregoe (KT) is an international company with over 30 years experience worldwide. Their approach to problem solving and decision-making was developed after years of extensive research by Drs. Charles H. Kepner and Benjamin B. Tregoe. Nearly 2 million people have benefited from this proven approach. The key to the program is FLEXIBILITY - it can be tailored to any length and customized due to its unique modular construction. Business & Technical Training Instructors are certified by Kepner Tregoe, Inc. Kepner Tregoe is approved by the American Council on Education for college accreditation.

Outcome Summary

Participant will be able to:

  • Recognize the problem (NACFAMPS1-3; QA14-18)
  • Evaluate overall concerns
  • Breakdown manageable issues
  • Prioritize concerns
  • Identify and verify true cause
  • Select corrective actions
  • Develop preventive actions

Catalog Number

ORGD 251

 
Applied Technology Center
Grand Rapids Community College