Train the Trainer

Description

This workshop provides participants with the skills required to train other employees.

Outcome Summary

Participant will be able to:

• Identify techniques for overcoming roadblocks to training: addressing trainees’ fears, concerns and other barriers (NACFAM CT14)
• Develop instructional strategies and determine desired training outcomes
• Develop preparation strategies: preparing the training environment, materials and equipment
• Develop communication strategies: giving feedback and organizing training
• Document trainees’ skill level using a Certification Checklist

Note: if participants are expected to write and develop training certification checklists, additional training time will be required

Who Should Attend

Anyone who is responsible for training other employees on-the-job as well as certifying the trainee’s skill levels. This workshop is especially useful for subject matter experts (SMEs) who need to share their knowledge and expertise with co-workers.

Length

8 hour class with two hour follow-up after on-the-job application (10 hrs).

Prerequisites

Adapting Your Listening Style, DISC Behavioral Style Assessment, and Customer Service and Telephone Courtesy

Learning Environment

Classroom activities

Maximum/Minimum Enrollment

16/8

Catalog Number

ORGD 113
ORGD 213