Student Login Instructions

If you are logging into Blackboard for the first time, follow these instructions:

If you are ON CAMPUS:

1) Login to the computer (If you are a first time user on campus, follow the first time user instructions on the screen in the lab.)

2) Open a web browser such as Internet Explorer

3) Go to: http://ilearn.grcc.edu

4) Enter the same username and password that you used to login to the computer with. (This username and password will also work for your Student E-mail account.)

5) Congratulations! You are now logged into Blackboard/iLearn. You will be able to access your courses by clicking the course name from the "My Courses" menu. You can change your password by visiting one of the computer labs on campus.

If you are OFF CAMPUS:

1) To obtain your username and password, go to: http://www.grcc.edu/cwis/lookup/ (Be sure to enter your student ID WITHOUT the "W".)

2) Enter your student ID and birth date as requested. (If you receive errors on this page, contact a tutorial lab such as the ATC Open Computer Lab or the Writing Tutorial Lab)

3) If prompted, enter your social security number and your full name as requested.

4) A screen will appear indicating your login ID (username), and your password. (Write this information down and do not share this information with other students.)

5) Go to: http://ilearn.grcc.edu

6) Enter your login ID (this is typically your full name including the first and last name) and password (this is typically a series of numbers and letters) that you obtained from step 4.

7) Congratulations! You are now logged into Blackboard/iLearn. You will be able to access your courses by clicking the course name from the "My Courses" menu. You can change your password by visiting one of the computer labs on campus.

Note: If you come to campus and use a campus computer, you will need to change your password after logging in. This password that you set yourself will also be your Blackboard password.

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HAVING TROUBLE LOGGING IN?

• If you are a student, please use your campus student network login. This is the same username and password that you use to login to the computers on campus. This is also the same as your student e-mail username and password. (Blackboard, student e-mail, and your campus computer login are all the same username and password.)
• If you are a faculty/staff member, please use your campus network login. (Your Blackboard username and password is the same as your campus network login.)
• To reset your own password:
  1. Log into your student email
  2. Choose the center ICON at the top called "Options"
  3. Change your password to something NEW
  4. Save and then log into Blackboard
  • If after following the instructions above you are still unable to login, please contact the ATC Open Computer Lab. This lab can provide assistance if you are having trouble logging into Blackboard, or if you need your password reset.

    You may call (234-3123), visit the computer lab in room 215 ATC, or e-mail the ATC Open Lab for technical support.

    • ATC Open Lab hours for Fall 2003 (9/2/03 - 12/19/03) are:

  Mon -Thur
  7:45 AM - 9:45 PM
  
  Friday
  7:45 AM - 8:45 PM
  
  Saturday
  8:00 AM - 4:45 PM
  
  Sunday
  1:00 PM - 4:45 PM

 

	Student FAQs

•

FAQs The following are the top frequently asked questions. For more information, please go to the DLT Web Site. Q: When can I login? I can't seem to get access to my online class! A: You will be able to access your class on the date that classes begin. If you are unable to find your class, please contact your instructor. Q: What if I can't login? The student login instructions don't seem to work! A: Be sure you are typing the information correctly. ALSO, be sure you are using all lowercase letters in your login name and password. Please contact your instructor if the instructions above do not work. Also, you can visit almost any tutorial lab to have your password reset. Q: How do I check my student e-mail? And what is my e-mail address? A:Students can check their student e-mail account by clicking the student e-mail tab in Blackboard. Your e-mail address is your Campus Network Login username followed by @email.grcc.edu. For example: joesmith@email.grcc.edu Q: How many accounts do I have at GRCC anyway! And how do I login to them? A: Most students typically have 4 accounts all accessible using the same username and password. (Note: Blackboard, your Student E-mail login, and your Campus Network Login are all the same username and password. If you can login to the campus network, you can login to Blackboard and your student e-mail account. If you have trouble with any of your accounts, please contact the ATC Open Computer Lab or the Writing Tutorial Lab. These labs can help you reset your password.) 1) Blackboard/iLearn - This account is where you can access online course materials, communicate with other students, and take online quizzes. The username and password is the same as your campus network login and student e-mail. If you have trouble logging in or if you have changed your password on Blackboard but you have forgotten it, contact the ATC Open Computer Lab or the Writing Tutorial Lab. 2) Campus Network Login (Novell Account) - This account allows you to login to the campus network. You must use this when you use a campus lab computer. The username is typically your full name. The initial password is a series of numbers and characters or a password that you have set yourself. If you have trouble logging in, contact ATC Open Computer Lab or the Writing Tutorial Lab. 3) Student E-mail - This account allows you to check your campus e-mail account. As a student of GRCC you are automatically provided with an e-mail address. The username and password for this account is exactly the same as your Campus Network Login (#2 above). 4) eGRCC - This account is where you can register for classes and view your final grades. This username begins with a "W". To get help with this username and password contact the Registrars Office, the ATC Open Computer Lab, or the Writing Tutorial Lab. 5) Raider Login - Some students may have a "Raider" account. This account only applies to students taking certain Computer courses. Contact your instructor if you have questions about this account. The username and password is the same as your campus network login. Q: Why does Blackboard say that I'm not enrolled in any courses! I know I signed up for classes for this semester! A: Don't worry! If you signed up for classes and paid your tuition, you are enrolled in courses here at GRCC. The reason Blackboard may not display your classes is because your instructors may not be using Blackboard to deliver online course materials. Please contact your instructors if you are interested in having them use Blackboard. Q: I seem to be having problems accessing Blackboard through AOL? Can you help? A: Sure! You can use AOL to access Blackboard. HOWEVER, due to the proprietary nature of AOL's default built-in browser, you will need to login to AOL, minimize AOL, and then launch a new copy of Internet Explorer or Netscape and then go to: http://ilearn.grcc.edu. Q: I can't seem to access some of the files that my instructor has posted. Can you help? A: You may not have the correct plug-in or application to be able to read the file that is posted. Be sure to visit the plug-ins page to make sure you have the correct application installed on your computer. Also, be sure you are using a version 5 or higher browser that has javascript and cookies enabled (INTERNET EXPLORER is highly recommended). If you are using AOL, you may need to launch a separate browser window. Q: How do I customize the My GRCC page? A: You can customize your My GRCC page by clicking the Contents and Layout buttons found near the top right hand side of the My GRCC page. Q: I can't seem to find the documents that my instructor has posted. But I can see the announcements just fine! Can you help? A: To access course content, be sure to click the course name from the My Courses window. (If you click the announcement, you will only receive the announcement related to that course.) Q: How do I save a document as Rich Text Format so that my instructor can open it? A: You can save as RTF from a Macintosh or Windows computer. Here is what you have to do: 1) Open Microsoft Word 2) Open your file 3) Go to the File Menu and click Save As 4) Under Save File as Type: click the drop down box and select "Rich Text Format" 5) Under Save Current Document as: name your document with ".rtf" on the very end of it, however, do not use any special characters such as dashes, pound signs, or other symbols in your filename (for example: yournameassignmentname.rtf) 6) Click Save 7) Send to your instructor using the Digital Drop Box (Be sure to click the Send File button.) or e-mail. Q: The text looks too small to read when I use Blackboard! A: Blackboard uses stylesheets to format the font in your course. Here is what you have to do: Option 1: In Internet Explorer go to View --> Text Size --> Medium Option 2: If you are using Eudora for your e-mail software, change your Eudora message font size to medium and things will look better. To make this change go under Tools --> Options --> Fonts --> Message Medium. The down side is that now your messages in Eudora are larger but the up side you don't need to keep changing the text size in IE. Option 3: If you are using Eudora for your e-mail software, you will need to use the built-in Eudora HTML viewer and NOT the MS HTML viewer. Go to Tools --> Options -->Viewing Mail and uncheck the MS HTML viewer.

FAQs
The following are the top frequently asked questions. For more information, please go to the DLT Web Site.

Q: How do I request a course for this semester?
A: Please complete this form. Please fill this out completely as partially completed forms cannot be processed.

Q: How do I make my course available? I can see my course but my students cannot!
A: Your courses are set to unavailable as default. To make your course available, go to: control panel | settings | course availability | choose yes and then submit.

Q: How do I add a late enrolling student? I don't see them in my course!
A: New students are added to the system every morning at 8am. If you do not see your new student, please wait until the next day, then go to the control panel | enroll user area to search for your new student.

Q: How do I change my student's password? They are unable to login to Blackboard!
A: You cannot change their password, but they can! They can login to their student e-mail, click options, enter a new password, and click save.

Q: How do I e-mail all of my students? If I do, how does a student check their e-mail?
A: You can e-mail all of your students in a class by going to control panel | send e-mail. Students can check their student e-mail account by clicking the student e-mail tab in Blackboard.

Q: If I use the Gradebook to post student grades, what do students see?
A: Students will only be able to view their own grades. They will not see the spreadsheet that you have access to.

Q: How do I make a test available in this new version of Blackboard?
A: This has changed in version 6 of Bb. You will need to go to a content area such as course documents or assignments and then click the +test button to add your assessment. Be sure to tell your students to click the Submit button and not the Save button when they have completed their quiz.

Q: How do I change what the navigation links say on the left menu in my course?
A: Go to control panel | manage course menu | click modify on the item you would like to rename.

Q: How do I copy content from one course to another?
A: There are 2 ways. 1) To copy an entire course of content, use the control panel | course copy feature. Go into a course that has the content you want to copy, click course copy, the areas you would like to copy (do NOT select users and groups to copy), and finally select the course to copy the content to. 2) Use the item copy feature to copy individual items from one course to another. This is available in a content area such as course documents. To copy a folder or a item you have posted, click the copy button and select the destination course.

Q: How do I change my course entry point? It is not going directly to announcements when I login.
A: Go to: control panel | settings | set course entry point.

Q: How do I back up my course in case of server failure?
A: Blackboard is backed up by the IT Department regularly, however it is a good idea to to create a back up copy of your course! Especially at the end of the semester or after entering a large number of documents or content. Go to: control panel | archive course (to save course and student data) OR export course (to save only course content).

Q: Is there a spell check in Blackboard?
A: Unfortunately, no. You may copy and paste from Microsoft Word into Blackboard, however. Spell check will be available in an upcoming new version release of Bb.

Q: How many students have access to a computer at their home to be able to do their assignments on Blackbaord?
A: Students can access any computer lab on campus to do their course work. Also, in a recent survey of students, the following data was reported:

Do you have access to a computer where you live or work; or nearby that you can use for school work?

Summer/Fall 2003

Yes, daily - 86.0%
Yes, at least once a week - 5.9%
Yes, Occasionally (less than once a week) - 3.1%
No - 4.5%
No Response - 0.5%

Do you have access to a computer where you live or work, or nearby, that you can use to access the Internet?

Yes, daily - 81.0%
Yes, at least once a week - 8.3%
Yes, occasionally (less than once a week) - 4.4%
No - 5.0%
No Response - 1.4%

Summer/Fall 2002

Do you have access to a computer where you live or work; or nearby that you can use for school work?

Yes, daily - 86.6%
Yes, at least once a week - 6.4%
Yes, occasionally (less than once a week) - 2.6%
No - 4.2%
No Response - 0.3%

Do you have access to a computer where you live or work, or nearby, that you can use to access the Internet?

Yes, daily - 79.8%
Yes, at least once a week - 9.4%
Yes, occasionally (less than once a week) - 4.1%
No - 5.5%
No Response - 1.2%

Summer/Fall 2001

Do you have access to a computer where you live or work; or nearby that you can use for school work?

Yes, daily - 81.1%
Yes, at least once a week - 8.8%
Yes, occasionally (less than once a week) - 3.9%
No - 5.9%
No Response - 0.3%

Do you have access to a computer where you live or work, or nearby, that you can use to access the Internet?

Yes, daily - 74.9%
Yes, at least once a week - 10.7%
Yes, occasionally (less than once a week) - 6.0%
No - 7.5%
No Response - 0.9%

Q: How do I save a copy of the postings in the discussion board?
A: Use the "Select All" and "Collect" buttons under the
Options tab in the Discussion board, then copy and past the entire
page to Word. The formatting actually comes out very nicely. Then the
Word file can be saved and printed.